Privacy
Privacy Policy
Effective and last updated: 26 July 2026
This policy explains how Wabi-Sabi Tech Limited (“fondly”, “we”, “us”) collects, uses, shares and protects personal information when you use our apps, website and related services.
1. Controller and contact
Wabi-Sabi Tech Limited, Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong, is the controller responsible for the processing described here unless another notice says otherwise. Contact info@fondly.app.
2. Information we collect
| Category | Examples |
|---|---|
| Account and verification | Email, authentication identifiers, login provider, display name, role, date of birth, account status and information used to verify age, identity or account ownership. |
| Profile and preferences | Photos, bio, gender, pronouns where provided, nationality, interests, languages, country, city, discovery preferences and blocked accounts. |
| Location and time | Device location where permitted, derived country and city, experience location, time zone and local time. Precise location is collected only when a feature requires it and permission is granted. |
| Experiences | Created experiences, categories, descriptions, venues, schedules, prices, requests, acceptances, cancellations, extensions, attendance, status and participant information. |
| Communications | Chats, message metadata, reports, support correspondence, notification preferences and delivery tokens. We do not intentionally record or store the audio or video content of live calls, although technical call metadata is processed. |
| Credits and transactions | Credit and message-credit balances, purchases, reservations, releases, system costs, refunds, transaction identifiers and chargebacks. |
| Receipts, reimbursements and payouts | Receipt images, extracted merchant, date, items, total and currency, verification decisions, reimbursement balances, exchange rates, payout currency, bank and beneficiary information, payout status and fraud indicators. |
| Safety and moderation | Reports, reporter identity, descriptions, evidence, blocks, moderation decisions, enforcement history and communications with authorities where applicable. |
| Device, usage and diagnostics | Device and session identifiers, IP address, app and OS version, notification token, language, interactions, timestamps, crash logs, performance, security and fraud signals. |
3. Sources
We receive information directly from you; automatically from your device and use of the Service; from another member who interacts with or reports you; from authentication, app-store, payment, banking, location, video, receipt-processing and analytics providers; and from public or official sources where reasonably necessary for verification, safety or legal compliance.
4. How we use information
- Create, authenticate, secure and support accounts.
- Enforce the 18+ requirement and prevent duplicate, fraudulent or unauthorised accounts.
- Display profiles, personalise international discovery and show relevant experiences, categories, local times and currencies.
- Operate chat, notifications, video sessions, schedules, requests, confirmations, cancellations and extensions.
- Process credits, receipts, reimbursements, currency conversion, bank details, payouts, refunds and disputes.
- Extract and prefill receipt information and assist human verification.
- Detect abuse, investigate reports, moderate content, enforce rules and protect members, fondly and the public.
- Diagnose failures, measure performance, improve accessibility and develop the Service.
- Comply with tax, accounting, payment, child-safety, consumer, law-enforcement and other legal obligations.
- Send service communications and, where allowed, optional product communications that you can disable.
5. Legal bases
Where laws such as the UK or EU GDPR apply, we process information as needed to perform our contract with you; comply with law; pursue legitimate interests such as safety, fraud prevention, service improvement and legal claims where those interests are not overridden; protect vital interests in an emergency; and obtain consent where required, including for certain device permissions or optional communications. You may withdraw consent without affecting earlier lawful processing. Some information is necessary to provide the Service; if you do not provide it, the relevant feature or account may not be available.
6. Sensitive information
Profile fields or communications may reveal information treated as sensitive in some countries, such as gender, sexual orientation inferred from discovery choices, precise location or financial information. We process this information only for the feature you request, safety and legal purposes, and with consent or another lawful basis where required. Do not include unnecessary sensitive information in public profiles, chats or reports.
7. Automated processing
Automated systems may rank discovery content, extract receipt fields, identify duplicate or suspicious activity, route reports and support moderation. These tools may be inaccurate and important reimbursement or enforcement decisions may include human review. Where applicable law grants a right concerning a decision based solely on automated processing with legal or similarly significant effects, contact us to request information, human review or challenge the outcome.
8. Sharing and recipients
We share profile and experience information with members according to the feature and your settings. Confirmed participants may receive additional schedule or location details. We use service providers for cloud hosting, authentication, notifications, video, maps and location, app distribution, payment, banking and payouts, exchange rates, receipt extraction, fraud prevention, diagnostics, customer support and professional advice. Providers may process information only for contracted purposes and subject to appropriate safeguards.
We may disclose information to authorities, courts, regulators, child-protection organisations or affected parties where reasonably necessary to comply with law, respond to valid process, prevent harm, investigate fraud or defend legal claims. Information may transfer in a merger, financing, reorganisation or sale subject to appropriate confidentiality. We do not sell personal information or share it for cross-context behavioural advertising.
9. International transfers
fondly is international and information may be processed in Hong Kong and other countries where we or our providers operate. Those countries may have different data-protection laws. Where required, we use recognised safeguards such as adequacy decisions, contractual clauses, transfer assessments and supplementary technical or organisational measures. You may request information about applicable safeguards.
10. Retention
We retain information only as long as reasonably needed for the purposes above: active account and profile data while the account exists; operational experience and chat data for service, safety and dispute needs; notification tokens until replaced, disabled or invalid; receipt, reimbursement, payout, accounting and tax records for legally required periods; and safety, fraud and enforcement records long enough to protect members, prevent repeat abuse and establish legal claims. Backups expire on their normal cycle. We delete or anonymise information when no longer required, but may preserve information under a legal hold or where deletion would impair another person’s rights or an unresolved transaction.
11. Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing, receive portable data, withdraw consent, opt out of certain sharing, and complain to a data-protection authority. You may update many details, notification categories, location and camera permissions in the app or device settings. You may use in-app deletion or follow account deletion instructions. Send other requests to info@fondly.app. We may verify identity and may decline or limit a request where law permits. You may use an authorised agent where applicable, subject to proof of authority.
12. Regional disclosures
Residents of California and other US states with applicable privacy laws may request the categories and specific pieces of personal information collected, correction and deletion, and may appeal certain decisions. fondly does not sell personal information or use it for targeted advertising as those terms are defined by applicable state law. EEA and UK residents may contact their local supervisory authority and may object to processing based on legitimate interests. Hong Kong residents may exercise rights available under the Personal Data (Privacy) Ordinance.
13. Security
We use administrative, technical and organisational safeguards designed for the nature of the information, including authenticated access, transport encryption, access controls, logging and provider review. No service is completely secure. Protect your credentials, keep devices updated and contact us promptly if you suspect compromise.
14. Adults only and child safety
The Service is not directed to anyone under 18 and minors may not create an account. We may restrict an account and request age verification when we reasonably suspect underage use. We prohibit child sexual abuse and exploitation and act on reports as described in our Child Safety Standards. If we learn that a minor provided information, we will take appropriate steps to restrict the account and delete information unless preservation or reporting is legally required.
15. Website technologies
Our website may use essential cookies or local storage for security, preferences and operation. If we introduce non-essential analytics or advertising technologies in a region requiring consent, we will provide appropriate notice and controls before using them.
16. Changes
We may update this policy to reflect product, provider or legal changes. We will post the revised date and provide prominent notice or request consent where required for a material change. Continued use after the effective date is subject to the updated policy, except where law requires another form of agreement.
17. Contact
Privacy questions and requests: info@fondly.app. Wabi-Sabi Tech Limited, Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong.