Safety

Safety and reporting

Last updated: 26 July 2026

During a fondly experience, the Host independently carries out the described activity outside the home and the Explorer joins remotely by live video. fondly does not arrange an in-person meeting, or organise, supervise, inspect, endorse or guarantee an experience, member, venue, product or service. Participation is voluntary and no safety measure removes all risk.

Before an experience

• Review the profile, recent photos, experience, Host’s public venue, date, local time, expected cost and cancellation terms.
• Use in-app chat to confirm identity, expectations, accessibility, language and video boundaries.
• Hosts should plan safe transport, keep emergency contacts available and choose a lawful public setting with reliable connectivity.
• Hosts must have any licence, permit, venue permission, insurance, training and safety equipment required for the activity. fondly does not verify that these are in place.
• Explorers should join from a private, safe setting and avoid revealing their home address or surroundings unintentionally.
• Do not share identity documents, passwords, bank credentials or unnecessary private information, and never send another member money, cryptocurrency, gift cards or off-platform payment.

During an experience

• The Host should remain aware of traffic, surroundings, belongings and venue rules and should not handle the phone in an unsafe way.
• The Explorer joins remotely and should not travel to the Host’s venue as part of the fondly experience.
• Either person can end the video experience at any time and does not owe continued participation because a request was accepted or credits were reserved.
• Do not move the Host activity to a private or materially different venue under pressure. End the call if details, conduct or safety conditions differ from what was agreed.
• If someone is injured or at risk, contact emergency or venue staff local to that person first.

Sexual conduct and exploitation

fondly prohibits pornography, explicit sexual content, sexual services, escorting, compensated dating and experiences intended to arrange sexual activity. Never offer or request sex in exchange for credits, reimbursement, money, gifts, travel, accommodation or support. Report coercion, trafficking, grooming, sextortion, intimate-image abuse or non-consensual conduct immediately.

Scams and financial safety

Be suspicious of emergencies, investments, loans, gift requests, crypto schemes, payment links, requests to receive or forward funds, or pressure to leave the app. Hosts must submit only authentic receipts for eligible expenses actually incurred. Contact your bank promptly if financial credentials or funds may be compromised.

Report and block

Open the relevant profile or conversation and choose Report; choose Block separately to stop contact and discovery. Include relevant facts but do not collect evidence in a way that puts you at risk. Reports are confidential from the reported member. Authorised fondly reviewers may access reporter information to investigate context, prevent abuse and protect users.

Our response

We triage available information and may request context, preserve records, restrict contact, remove content, suspend accounts, reverse improper transactions or refer apparent criminal or child-safety matters to appropriate authorities. We cannot guarantee a specific response time or outcome and may be unable to disclose details. For matters not reportable in-app, contact support@fondly.app.